General Booking Conditions

My Choice Algarve

These conditions apply to bookings made directly with My Choice Algarve, Unipessoal, Lda., headquartered at Rua de Portugal 16, 8000-281 Faro, with tax identification number 510074928, via website, email or telephone. Bookings made through external platforms or operators are subject to their specific conditions, without prejudice to the My Choice operational rules applicable to the stay.

Confirmation of the booking implies full acceptance of these conditions, the Privacy Policy and the accommodation rules.

 

1. Booking and Client Responsibility

The client is responsible for providing correct and up-to-date information at the time of booking, including dates, accommodation, number of guests and identification of all occupants.

The booking holder is responsible for all members of the group and for any situation occurring during the stay. Bookings made by persons under the age of 18 are not accepted.

The client must ensure, before travelling, that they hold all necessary documents, including valid identification, visas, authorisations, insurance or any other applicable requirements. My Choice shall not be held responsible for refusal of entry into Portugal or inability to travel due to lack of adequate documentation.

The maximum capacity of the accommodation must always be respected. Only the persons indicated in the booking/check-in process may stay in the accommodation.

 

2. Payments, Security Deposit and Included Services

To confirm the booking, prepayment may be required, according to the policy applicable at the time of booking. Failure to comply with payment deadlines may result in cancellation of the booking, without entitlement to a refund of amounts already paid, where applicable. Proposals and availability requests sent by email, WhatsApp and telephone are valid for a period of 48 hours.

The security deposit is collected by credit card at check-in and will be released within 14 days after check-out, following verification of the condition of the accommodation. The security deposit may be used to cover damages, losses, unpaid extra services, additional cleaning, additional laundry, loss of keys or other charges caused by the client or their group.

If the security deposit is insufficient to cover the verified damages or losses, My Choice reserves the right to charge the remaining amount to the client.

The booking price includes accommodation and normal consumption of water, electricity and gas, unless otherwise stated. Additional services are not included, such as extra cleaning, cots, upgrades, personal laundry, personal hygiene products or other services requested by the client.

 

3. Cancellations, Amendments and Complaints

Cancellation or amendment requests must be made in writing to  booking@mychoice.pt.

Cancellation, refund or amendment conditions depend on the policy associated with the confirmed booking. Services not used are non-refundable.

Any anomaly, equipment failure, damage or situation affecting the stay must be reported immediately to My Choice during the stay, so that it can be assessed and, whenever possible, resolved.

Complaints submitted only after check-out will not be accepted when the situation was not reported during the stay.

 

4. Benefits, Promotions and Discounts

Promotions, discounts and promotional codes may be made available, subject to availability, specific conditions and advance payment.

My Choice reserves the right to cancel any benefits, promotions and/or discounts, or to reject a promotional code, when the total amount already used exceeds a defined financial limit, or in cases of fraudulent use, namely by someone who is not the holder or beneficiary.

 

5. Check-in, Check-out and Access to the Accommodation

Check-in is from 4:00 p.m. and check-out must take place by 11:00 a.m., unless otherwise agreed in writing in advance.

Early check-in and late check-out are subject to availability and may incur additional costs.

The client is responsible for the proper use of the keys, cards, remote controls or access codes provided. Loss, damage or failure to return keys/cards/remote controls will result in additional costs, as will unnecessary call-outs due to not having the keys to access the property because they were forgotten inside the accommodation or lost. The cost of these call-outs will be €40.00. These costs may be deducted from the security deposit.

At the end of the stay, the client must leave the accommodation free of people and personal belongings, handing over or leaving the keys in the place indicated by My Choice.

 

6. Responsibilities During the Stay

The client must use the accommodation responsibly, carefully and respectfully, keeping it in the same condition of conservation, cleanliness and order in which it was found.

The client undertakes to:

• empty the household rubbish daily;
• wash and put away kitchen utensils before departure;
• empty the fridge of food and drinks;
• close doors and windows whenever absent;
• turn off air conditioning, heating, lights and equipment when not in the accommodation;
• not improperly change equipment settings, namely fridge, air conditioning or heating;
• immediately report any fault, damage, breakage or anomaly detected;
• keep furniture, equipment and objects in their respective places;
• respect neighbours’ rest and condominium rules.

 

If damage, improper use of equipment, excessive dirt, stained linen or towels, need for additional cleaning or any loss caused by the client or their group is detected, the respective costs will be charged to the client.

 

7. House Rules

Smoking is not permitted inside the accommodation. If traces of smoke, smells, ashes or associated damage are found, the cost of cleaning, odour treatment or replacement of affected items will be charged.

Pets are not allowed, unless previously and expressly authorised by My Choice.

Parties, events or activities causing disturbance, excessive noise, disturbance to neighbours or disrespect of condominium rules are not permitted.

The client must ensure that all members of the group, including children, comply with the house rules and use the accommodation safely. Parents or legal guardians assume full responsibility for the actions of children.

In properties with a swimming pool, garden, terrace, balcony, stairs or other outdoor areas, their use is the responsibility of the client. Children must always be supervised. Diving into the swimming pool is not permitted, nor is the use of glass in the pool area.

 

8. Safety, Damage and Behaviour

The client is responsible for their own safety and for the safety of the other members of the group during the stay. The client must take the necessary precautions when using balconies, terraces, stairs, swimming pools, wet floors, electrical equipment and all other areas of the accommodation.

My Choice shall not be held responsible for loss, theft or damage to the client’s personal belongings during the stay. Travel, cancellation and civil liability insurance is recommended.

In the event of inappropriate, abusive, dangerous, disruptive or disrespectful behaviour towards the property, neighbours, condominium, My Choice team or authorities, My Choice reserves the right to terminate the stay immediately, without entitlement to a refund. Any resulting costs will be the responsibility of the client.

My Choice or an authorised representative may enter the accommodation whenever necessary and justified, to check the condition of the property, carry out urgent maintenance or ensure compliance with these conditions.

 

9. My Choice Liability and Force Majeure

My Choice shall not be held responsible for damages, losses, accidents, illnesses, thefts, delays, cancellations, works, external noise, third-party failures or situations beyond its control.

Force majeure situations include, among others, wars, strikes, government decisions, natural disasters, fires, floods, adverse weather conditions, airport closures, flight changes, external technical failures, sale of the property or any unforeseeable or unavoidable event affecting the provision of the service.

Whenever possible, My Choice will seek to support the client and minimise impacts, without this implying acceptance of liability, financial compensation or indemnity.

 

10. Special Needs and Extra Requests

Clients with specific needs must inform My Choice before confirming the booking, so that the suitability of the accommodation can be assessed.

Special requests or extra services must be requested in advance. My Choice will do its best to accommodate them, but confirmation will always be subject to availability and may incur additional costs.

 

11. Personal Data, Applicable Law and Jurisdiction

The personal data provided will be processed in accordance with My Choice’s Privacy Policy and the applicable data protection legislation.

These conditions are governed by Portuguese law. In the event of a dispute, the Court of the District of Faro shall have jurisdiction, unless a mandatory legal provision states otherwise.

 

12. General Provisions

These General Conditions apply to all bookings made directly with My Choice. Particular conditions, where applicable, shall prevail in the event of conflict.

My Choice reserves the right to amend these Conditions at any time. It is recommended that they are consulted before each booking.